Returns and complaints
If you find defects in the order received, you can file a complaint. All complaints are considered within 14 days of their receipt. The defective product will be repaired or replaced with another, if this is not possible – you will receive a refund. The reimbursement takes place through the same channel through which we received the payment.
The Buyer, who is a Consumer, may withdraw from the contract and resign from the purchased goods without giving any reason within 14 days from the date of receipt of the shipment, incl. Based on a ready-to-use declaration of withdrawal from the contract. A declaration of withdrawal must be submitted along with the returned product. The store guarantees the return of the amount equal to the price of the goods within 14 calendar days by bank transfer to the account indicated by the Buyer. At the same time, the store informs, pursuant to art. 23 of the Act on Consumer Rights, that the Buyer is obliged in such a case to bear the costs of returning the goods to the store.
Warehouse address for shipping the product:
ul. Kolejowa 36
Forms for download: